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Personal data protection

Introduction 1. Who is the controller? 2. Which categories of personal data are processed and for what purposes? 3. How do we collect, process and use your data? 4. Who has access to your data? 5. Where are your data processed? Are your data transferred? 6. How long do we store your data? 7. What are your rights in relation to your personal data? 8. How do you contact us and exercise your rights? 9. How do we update this information notice?
Introduction 1. Qui est le responsable du traitement ? 2. Quelles catégories de données à caractère personnel sont traitées et pour quelles finalités ? 3. Comment collectons, traitons, utilisons-nous vos données ? 4. Qui a accès à vos données ? 5. Où vos données sont-elles traitées, vos données sont-elles transférées ? 6. Pendant combien de temps conservons-nous vos données ? 7. Quels sont vos droits à l’égard de vos données à caractère personnel ? 8. Comment nous contacter et exercer vos droits ? 9. Comment mettons-nous à jour la présente notice d’information ?
Introduction 1. Qui est le responsable du traitement ? 2. Quelles catégories de données à caractère personnel sont traitées et pour quelles finalités ? 3. Comment collectons, traitons, utilisons-nous vos données ? 4. Qui a accès à vos données ? 5. Où vos données sont-elles traitées, vos données sont-elles transférées ? 6. Pendant combien de temps conservons-nous vos données ? 7. Quels sont vos droits à l’égard de vos données à caractère personnel ? 8. Comment nous contacter et exercer vos droits ? 9. Comment mettons-nous à jour la présente notice d’information ?
Introduction 1. Who is the controller? 2. What categories of personal data are processed and for what purpose? 3. How do we collect, process and use your data? 4. How long do we keep your data? 5. Who can access your data? 6. Where do we process your data and where do we transfer them? 7. What are your rights regarding your personal data? 8. How to contact us and how to exercise your rights? 9. How do we update this information note?
Introduction 1. Qui est responsable du traitement ? 2. Quelles catégories de données à caractère personnel sont traitées et pour quelles finalités ? 3. Comment collectons, traitons, utilisons-nous vos données ? 4. Qui a accès à vos données ? 5. Pendant combien de temps conservons-nous vos données ? 6. Quels sont vos droits à l'égard de vos données à caractère personnel ? 7. Comment nous contacter et exercer vos droits ? 8. Comment mettons-nous à jour la présente notice d'information ?
Introduction 1. Who is the controller? 2. What categories of personal data are processed and for what purpose? 3. How do we collect, process and use your data? 4. Who can access your data? 5. How long do we keep your data? 6. What are your rights regarding your personal data? 7. How to contact us and how to exercise your rights? 8. How do we update this information note?
Introduction 1. Who is the controller? 2. Which categories of personal data are processed and for what purposes? 3. How do we collect, process and use your data? 4. How long do we store your data? 5. Who can access your data? 6. Where do we process your data? Is your data transferred? 7. What are your rights in relation to your personal data? 8. How do you contact us and exercise your rights? 9. How do we update this information notice?
Introduction 1. Qui est le responsable du traitement ? 2. Quelles catégories de données à caractère personnel sont traitées et pour quelles finalités ? 3. Comment collectons, traitons, utilisons-nous vos données ? 4. Pendant combien de temps conservons-nous vos données ? 5. Où vos données sont-elles traitées ? Vos données sont-elles transférées ? 6. Quels sont vos droits à l'égard de vos données à caractère personnel ? 7. Comment nous contacter et exercer vos droits ?
Introduction 1. Who is the controller? 2. Which categories of personal data are processed and for what purposes? 3. How do we collect, process and use your data? 4. How long do we keep your data? 5. Who can access your data? 6. What are your rights regarding your personal data? 7. How to contact us and how to exercice your rights?
Introduction 1. Who is the controller? 2. What categories of personal data are processed and for what purpose? 3. How do we collect, process, and use your data? 4. Who can access your data? 5. How long do we keep your data? 6. What are your rights regarding your personal data? 7. How to contact us and how to exercise your rights?
Modify your choice relating to cookies Information note on personal data protection - Cookies 1. What is a cookie? 2. Who is the controller? 3. Which are the cookies used and for what purposes are they in place? 4. Where do we process your data and where do we transfer them? 5. What are your rights? 6. How to contact us and how to exercise your rights

Modify your choice relating to cookies

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Information note on personal data protection - Cookies

1. What is a cookie?

Cookies are files that are stored and saved on your devices (your computer, tablet, mobile phone, etc.) in order for us to acquire information on your browsing such as the language used.

2. Who is the controller?

The controller regarding the cookies in place is the Société Nationale des Chemins de Fer Luxembourgeois (the CFL), established and having its registered office in 16 boulevard d'Avranches, BP 1803, L-1160 Luxembourg, and registered with the Trade and Companies Register of Luxembourg under number B59025.

As such, we are responsible for the way we collect, use, share, store and protect your personal data stemming from cookies.

3. Which are the cookies used and for what purposes are they in place?

Cookies are classified into different categories whose list is updated each time it is necessary.

Necessary cookies

These cookies are necessary to the functioning of our website or for security reasons. For example, they enable us to secure certain functions of the website, or to save the selected language.

Cookies	Sources	Purposes	Storage periods
_pk_ses	Matomo	Short-term cookies used to temporarily store visitor data.	Session
_pk_id	Matomo	Used to store information about the user, such as the visitor's unique identifier.	13 months
CFLTechnical	CFL	This cookie records the date of validation of the necessary cookies.	1 year
CFLLanguage	CFL	This cookie enables us to save the user’s language.	1 year

The processing of necessary cookies is based on our interest which is recognised as legitimate.
You can object to the processing of these cookies by setting your browser according to the following links:

For Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies,
For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences,
For Google Chrome: https://support.google.com/chrome/answer/95647?hl=en,
For Safari: https://support.apple.com/en-gb/HT201265.

However, this setting may lead to a malfunction of our website or of some of its features.

Performance cookies

These performance cookies aim at obtaining statistics on the use of our website such as the number of pages viewed or the number of visitors.

Cookies	Sources	Purposes	Storage periods
CFLAnalytics	CFL	This cookie enables us to save the date of your consent relating to performance cookies.	1 year
_ga	Google Analytics	This cookie enables us to follow the performances of the pages viewed by the users of our website (Which are the most viewed websites? How many visitors?).	2 years
_gid	Google Analytics	This cookie is used to save the unique identifier in order to generate statistical data on the way visitors use the website.	1 day
_gat	Google Analytics	This cookie is used to reduce the request rate in case of high traffic on the website.	1 minute

The processing of performance cookies is based on our interest which is recognised as legitimate. You can object to the installation of such cookies by unchecking the relevant box during your first browsing or at any time while using the website via the link here.

Advertising cookies

Advertising cookies enable us to follow each user individually in order to suggest them content or ads which are adapted to their user profiles.
The CFL do not use advertising cookies.

Google Maps

Our website uses Google Maps service to display interactive maps. To be able to use the functions of Google Maps, your IP address is transferred to Google on a server which may be located in various countries, including the USA. As the operator of the website, we have no influence on this transfer. The information is only transferred with your consent. By clicking on “I agree”, you agree to transfer of the IP address. If you do no wish to do so, you can simply click on “I do not agree” but will not be able to access the map.

Youtube

Our website uses the Youtube service to display videos. In order to use Youtube's functions, some of your personal data may be transferred to Google on a server that may be located in various countries, including the United States.

Social networks buttons

Our website contains buttons or links to social networking websites such as YouTube, Instagram, or Facebook. These sites are not operated or controlled by us. If you follow these links, you will be subject to the privacy policies of these sites. We cannot guarantee the compliance of these sites, particularly with data protection.

4. Where do we process your data and where do we transfer them?

Your data are processed by the CFL, who take any appropriate technical and organisational measures to ensure the security of your personal data.

5. What are your rights?

Under the conditions foreseen by regulation, you can

Object to the processing of your data based on the sole pursuit of our legitimate interests and prohibit us from processing them, including for direct marketing,
Withdraw your consent at any time provided the use of cookies is based on your consent,
Access to personal data we hold on you,
Have the data erased, in some cases, such as, for example, each time your data are not necessary for the intended purpose and we do not have the contractual or legal obligation to keep them,
Ask for the restriction of the processing of your personal data, such as the restriction of the processing of an item whose accuracy you deny and for the time necessary to us to verify your request,
Ask for the portability of your personal data in order to have your personal data transmitted to you in a structured, commonly used and readable format, or to have it transmitted to another controller,
File a complaint with the authority in charge of the protection of personal data in your country and/or in the Grand Duchy of Luxembourg (Commission nationale pour la protection des données – CNPD, established in, 15, Boulevard du Jazz, L-4370 Belvaux.

6. How to contact us and how to exercise your rights

You may address your questions relating to the processing of your personal data and/or a request regarding the exercise of your rights mentioned above to the Data Protection Officer (DPO) of the CFL:

on our website www.cfl.lu or by clicking on the link gdpr.cfl.lu,
or by regular mail for the attention of the Data Protection Officer (DPO), Société Nationale des Chemins de Fer Luxembourgeois (CFL), 16 boulevard d'Avranches, BP 1803, L-1160 Luxembourg.

Any complaint relating to the processing of your personal data can be sent to the postal address above, or to the Luxembourgish supervisory authority, the Commission nationale pour la protection des données – CNPD, established in 15 Boulevard du Jazz, L-4370 Belvaux.