VI. General conditions station and bus WIFI network

Legal conditions

A. Informations générales B. Statuts de la Société Nationale des Chemins de Fer Luxembourgeois
A. Déclaration relative aux droits de propriété intellectuelle B. Déclaration relative à la responsabilité C. Droits d’auteurs relatifs aux photographies présentes sur le présent site internet
A. Loi du 17 décembre 1859 sur la police des chemins de fer B. Arrêté grand-ducal du 23 juin 1952 portant règlement d’administration publique sur la police, la sûreté et l’exploitation des chemins de fer à voie normale et à voie étroite C. Règlement ministériel du 12 août 1964 déterminant les mesures de police destinées à assurer le bon ordre dans les parties des gares des chemins de fer et de leurs dépendances accessibles au public
A. Règlement grand-ducal du 3 septembre 1980 ayant pour objet de régler la police et d’assurer la sécurité des services de transport automobile de personnes relevant de la SNCFL
International rail condition for travel 1. Conditions générales pour la vente de titres de transport internationaux via le site internet 2. Conditions particulières pour la vente de titres de transport internationaux a. Conditions particulières de transport international (SCIC) applicables aux voyages avec des billets sans réservation intégrée (NRT) b. Conditions particulières de transport international (SCIC) applicables aux voyages avec des billets à réservation intégrée (IRT) c. Conditions particulières de transport international (SCIC) applicables aux voyages avec des billets Rail Pass (RPT) d. Frais d’échange de titres de transport internationaux e. Frais de remboursement de titres de transport internationaux f. Frais de retrait de titres de transport internationaux g. Formulaires Demande d’indemnisation en trafic international autre que TGV Demande d’indemnisation en trafic international pour un voyage en TGV ou Intercités 3. Règles uniformes concernant le Contrat de transport international ferroviaire des voyageurs (CIV) 4. Conditions générales de transport pour le transport ferroviaire des voyageurs (GCC-CIV/PRR) External list of contact persons of customer service departments responsible for the international traffic National rail condition for travel 1. Loi du 19 juin 2009 sur l’ordre et la sécurité dans les transports publics, telle que modifiée 2. Tarifs pour le transport des voyageurs et des bagages 3. Terms and conditions for group excursions offered on this website C. Trafic national en Allemagne 1. Conditions applicables à tous les titres de transport distribués en Allemangne 2. Conditions spécifiques aux titres de transport valables au-delà de l'union tarifaire de la région de Trèves vers l'Allemagne entière Common provisions 1. Règlement (CE) 2021/782 du Parlement européen et du Conseil du 29 avril 2021 sur les droits et obligations des voyageurs ferroviaires 2. Règlement grand-ducal du 22 mai 2023 portant dérogation pour certains services de transport ferroviaire au règlement (UE) 2021/782 [...] 3. Agreement on Journey Continuation in respect of International Passenger Traffic by Rail
A. Object B. Disponibilities C. Registration D. Rules for use E. Liability of the CFL F. Applicable law and jurisdiction
Information par rapport aux permissions de voirie
P+R Luxembourg station P+R Belval-Université station P+R Rodange station P+R Mersch station
Photographier et filmer sur le domaine ferroviaire luxembourgeois et à bord des trains
Conditions générales d'utilisation
Procédure de recueil et de traitement des signalements internes
Conditions générales d'utilisation
Conditions générales de location de vélos électriques (E-bike)

A. Object

These general conditions govern the use by users, compulsory pre-registered, of a wifi network (below: “wifi”), supplied free of charge by the CFL, if need be with the assistance of an external provider. The registration necessary to access the wifi implies acceptance by the user of these general conditions and his/her consent to the processing by the CFL, or an external provider, of his/her personal data.

B. Disponibilities

The CFL make a wifi available to users in a selection of stations and bus, according to their technical, economic and operational possibilities. The wifi session is established in each station and each bus equipped with the necessary installations, for a period of three hours maximum within the limit of the opening hours of the station and bus traffic. After a period of three hours maximum, the user will be disconnected and will be able to restore access by reconnecting to the wifi service.

In bus, the transfer rate is 5000 kb/s while in stations, the transfer rate is 20000 kb/s for the first 600 Mo of streams per day. Beyond 600 Mo, the transfer rate is limited to 512 kb/s/.

The CFL do not guarantee either the quality of data transmission or the absence of disruption when providing the service. The user has no right to the wifi being made available in a specific station or in a bus. The CFL are entitled to block all or part of the service and/or Internet sites at any time.

C. Registration

To be able to use the wifi, the user must select the CFL network so that his mobile equipment (laptop computer, tablet or telephone) is registered. It is possible to register several terminals per user for the use of the wifi. The use of wifi is valid from the present general conditions are accepted.

When you first connect, your mobile device will be identified and will automatically authenticate itself each time you connect. The purpose of this automatic authentication is to allow you to use the Wifi network provided by CFL throughout your journey without interruption.

Thus, each time your Wifi is activated on your equipment, it will automatically authenticate itself without any action on your part, even if you connect to it a few days later.
In addition, you can remove this automatic authentication by setting up your mobile equipment in your settings.

D. Rules for use

a. The user uses the wifi under his/her own responsibility and does not hold the CFL liability for any damage he/she may cause to the CFL or to third parties.

b. The user is liable for any direct, indirect, material or immaterial damage caused to the CFL and/or to third parties due to use of the wifi.

c. The user refrains from any abusive, unlawful or inappropriate use.

d. In this capacity, the user refrains in particular from using the wifi for:

i. downloading or uploading of data protected by intellectual property law, in breach of the laws applicable, by having recourse, for example, to peer-to-peer networks or to similar networks or platforms to offer, download, transmit, etc., content protected by copyright (music, videos, films, e-books, etc.);
ii. unlawful use for the purpose of saturation, spamming or unavailability of the wifi infrastructure;
iii. consultation, storage, retention or dissemination of content which is discriminatory, offensive, insulting, racist, pornographic, paedophilic, defamatory or psychological or sexual harassment, glorifying violence, contravening moral standards and/or public order;
iv. in general, any use prejudicing or likely to prejudice the rights of third parties and/or the CFL.

e. The user has sole responsibility for the content he/she places on the Internet via the wifi, as well as for the texts or opinions he/she expresses there.

f. The user has sole responsibility for the security of his/her mobile equipment, which must be free of viruses and other malware programs. Since the data traffic generated between the user’s terminal and the point of access (hotspot) following connection takes place without encryption, the data circulating between these two points may possibly be accessible to third parties. The CFL do not guarantee protection, when using the hotspot, against access by third parties to the data the user has recorded on his/her terminal or that he/she transmits when using the service. It is for the user to ensure security of his/her data. Any claim on the part of the user for compensation as a result of the use of an unsecured connection is excluded in so far as the event having caused the damage is not caused intentionally or through gross negligence on the part of the CFL. This refers in particular to damage concerning the user’s computer equipment or software, losses of data or losses in whatsoever form, associated with the use of the service. The user uses the wifi access at his/her own risk.

E. Liability of the CFL

a. The CFL do not guarantee permanent, uninterrupted access.

i. They are entitled to suspend the provision of the wifi, temporarily or permanently, for technical, maintenance or any other reason, and to take all measures necessary to guarantee the network operation.

ii. They are also entitled to suspend the access of a user to the wifi, temporarily or permanently, without notice or official notification, in the event of excessive use or of failure to observe the rules of use and more generally the general conditions and/or the legislation in force.

b. The CFL are not liable:

i. in the case of service interruption or breakdown;

ii. for damage incurred to the equipment or software;

iii. for the confidentiality, authenticity and integrity of data registered or exchanged via the wifi and for damage resulting from loss or deletion;

iv. in the case of interception of data by a third party (Article 4.f).

c. It is expressly agreed that the CFL can be held liable only in the case of intent or gross negligence on their part.

d. The CFL cannot be held liable in the case of force majeure.

F. Applicable law and jurisdiction

Relations between the CFL and the users are subject to Luxembourg law and the jurisdiction of the courts of Luxembourg City.

Connection to the wifi service generates a cookie, which is used exclusively for technical purposes (access and functioning of the sessions) and not for traffic analysis or for commercial purposes.

The WiFi user is informed that advertising banners are automatically displayed on the visited websites (however only for websites accessed by HTTP protocol). This allows CFL to inform the users about its latest non-binding discounts, promotions or similar offers. These banners are never used for Internet traffic analysis.