Refund form

To request a refund, please complete the following form

Your request

To request a refund, please complete the following form.
Tickets for which a refund is requested must be issued by CFL.
Requests must be made no later than 1 month after the expiry of the ticket's validity.
A completed form does not automatically entitle you to a refund.
For more informations, contact our refund department : prr.av@cfl.lu

Title *

Mrs

Name *

First name *

Number and street *

Location *

Postcode *

Country *

Phone number *

Email address *

Issuance channel *

Issue date

Number of ticket / reservation *

Class

Unused route *

Reason for refund *

Tickets to be refunded

Tickets (scan or photo of the tickets, in some cases it is necessary to send us the original tickets by post)

No file selected

Proof

Certificates / Annotation of partial non-use, copy of new bought tickets replacing the unused tickets, etc.

No file selected

Consent

I agree that my personal data will be collected by CFL to process my request and under the conditions mentioned in the information notice.

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