CFL | Compensation claim form

Please indicate which incident applies to your request *

Delay

Cancellation

Missed connection due to delay or cancellation

Planned journey

Departure date

Departure station *

Arrival station *

Scheduled time of departure

Scheduled time of arrival at destination

Train number/ train category *

Actual journey

Effective date of arrival

Effective time of departure

Effective time of arrival at destination

Train number/ train category *

Tick the appropriate box and indicate the corresponding station *

I missed the connection at

My last change of train took place at

I gave up my journey because of a delay or cancelled it at the following station and returned

I interrupted my journey because of the delay at the following station and had to continue with other means of transportation / train(s), which resulted in additional costs for me

Others

Additional information about your ticket/ journey

Please note that you cannot claim compensation and refund if you have missed one or more connections when all of the following conditions apply:
1. You have purchased one or more tickets as part of a single commercial transaction for a journey including one or more connections.
2. It is mentioned on the tickets or on another (electronic) document that the tickets represent separate contracts of carriage.
3. You were informed of this prior to purchase.

Issuance channel *

Issue date

DNR Number or Reference file *

Class

Proof

Tickets/ Certificates of delay/ new tickets bought/ Hotel invoice/ Taxi invoice etc…..

No file selected

Consent

I agree that my personal data will be collected by CFL to process my request and under the conditions mentioned in the information notice.

Compensation claim form

To request a compensation, please complete the following form below

Your request for compensation

Compensation

Compensation

Compensation

Compensation

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